CIC Website Gets Facelift

This Month, Bombardier Business Aircraft customers will see a new face to the Customer Information Center (CIC) website. You will find a more aesthetically pleasing design with many improvements and new features to make your visit to the website a more enjoyable experience. For more information on new features available in the customer site, please login.....Please clear your cache and your bookmarks so you can be sure to reach the newest version of these pages.

This Month, Bombardier Business Aircraft customers will see a new face to the Customer Information Center (CIC) website. You will find a more aesthetically pleasing design with many improvements and new features to make your visit to the website a more enjoyable experience.
This Month, Bombardier Business Aircraft customers will see a new face to the Customer Information Center (CIC) website. You will find a more aesthetically pleasing design with many improvements and new features to make your visit to the website a more enjoyable experience.

New CIC Features
The first thing CIC users will notice when visiting the redesigned site is the new color scheme. A palette of blue hues and tones has been carefully selected to reduce eyestrain by eliminating harsh contrasts and providing you with a cool, welcoming environment that is soothing to the eye.

Another improvement is the navigation structure. Dynamic menus have been integrated throughout the new design. Users will find that menu items will now change colors when they place their mouse pointer over them. This simple effect will provide you with instant feedback verifying the menu item that you are about to select. In addition, users will now notice that when they click on a menu item, a “drill-down” menu may appear that provides them with more choices to specify what information they want to view and will stay on the screen allowing them to navigate easily through that section.

The most requested improvement is the newly implemented “Bread Crumb Trail.” Found at the top of the page will be a line of text links that will show users exactly what section of the website they are in and provide a guide where they started from, making navigation through the portal much easier.

This redesign will now allow the CIC content management team to post new information to the website more quickly and efficiently, resulting in more timely information being presented to you.


Bombardier is Committed to its Customers
Providing the best customer service in the industry is Bombardier’s unwavering goal. Redesign of the CIC website is only one small step in the overall mission of providing Bombardier business aircraft customers with the best service in the industry.

“CIC user input has been instrumental in this transformation of the CIC into a more user-friendly portal,” says Martin Jackson, Project Manager of the redesign effort.

Says Jackson, “The entire CIC team is committed to making this portal the best it can be. Users can rest assured that their voice is not only being heard, but it is affecting meaningful change. This change is an ongoing activity and we will continue to enhance the site in response to our customers needs.”