Contacts


To better respond to your request, please ensure you are contacting the appropriate resource:

Bombardier Customer Training
Customer Response Centre
In-Service Engineering
Mobile Repair Team
Parts Logistics
Supplier Liaison
Technical Publications
Warranty Administration
Portal Administration Team



Bombardier Customer Training

CRJ Series Training
Montreal Training Centre
8575 Cote-de-Liesse Rd
Saint-Laurent, Quebec H4T 1G5
Canada
Tel.: +1 514 344 6620
North America Toll Free: +1 877 551 1550
Fax: +1 514 344 6641
@: training@aero.bombardier.com
www.batraining.com

Dash 8/Q-Series Training
Flight Safety Toronto Learning Centre
95 Garratt Boulevard
Downsview, Ontario M3K-2A5
Canada
Tel.: +1 416 638 9313
Toll Free: +1 877 359 3274
Fax: +1 416 638 3348


Customer Response Centre

CRJ Series Customers
Tel.: +1 514 855 8500 (press 1 for technical assistance)
Fax: +1 514 855 8501

@: thd.crj@aero.bombardier.com

Q-Series Customers
Tel.: +1 416 375 4000 (press 1 for technical assistance)
Fax: +1 416 375 4539

@: thd.qseries@aero.bombardier.com

AOG Spares Ordering
CRJ Series Customers
Tel.: +1 514 855 8500 (press 2)

Q-Series Customers
Tel.: +1 416 375 4000 (press 2)

@: aog@aero.bombardier.com


In-Service Engineering

For all technical requests and questions, please contact the Q-Series Technical Help Desk at:
Tel.: 1-416-375-4000
Fax: 1-416-375-4539
@: thd.qseries@aero.bombardier.com


Mobile Repair Team (24/7)

Q-Series Customers
Tel.: +1 416 375 4000
Fax: +1 416 375 4539
@: thd.qseries@aero.bombardier.com

CRJ Series Customers
Tel.: +1 514 855 8500
Fax: +1 514 855 8501
@: thd.crj@aero.bombardier.com


Parts Logistics

Customer Account service teams
Team Americas
Tel.: +1 416 375 3700
Fax: +1 416 375 3334

Team Europe
Tel.: +1 416 375 3704
Fax: +1 416 375 3334

Team International
Tel.: +1 416 375 3706
Fax: +1 416 375 3649

Service Bulletin Kit Support:
Tel.: +1 416 375 3920
Fax: +1 416 375 3060
@: sbkits@aero.bombardier.com

Material Return Authorization
@: mra.admin@aero.bombardier.com


In-Service Supplier Management

Issue Centre
@: sm@aero.bombardier.com


Technical Publications (Manual Ordering/Inquiries)

Tel.: +1 613 271 3292
Fax: +1 613 271 7475
@: bombardiercustomerservice@gilmore.ca


Warranty Administration
All warranty submissions will be processed through the ‘Online Warranty Claims’ service offered on www.iflybombardier.com


iflybombardier.com Portal Administration Team

Website Access
If you forgot your password or if you don't see your proper aircraft information when logged into the site please contact:

North America: 1 855 5 U FIRST (1 855 583 4778)
@: iflybombardier@aero.bombardier.com