Smart Parts

Looking for a smart solution to deal with repairs, parts and warranty?

Smart Parts makes you fly competitively!

The Smart Parts program provides extensive component and maintenance support for your commercial aircraft operation under a simple cost-per-flight-hour contract. It takes the hassle out of day-to-day operations, reduces aircraft downtime, and helps to better predict and manage costs.

Under the Smart Parts program, Bombardier takes on the burden of managing repairs, warranty claims, vendor relationships and component repair turnaround times. No more coordinating with multiple parties and vendors — you get a single point of contact, because we do the work for you.

Meanwhile, you can focus on your core business – flying.

Enjoy the peace of mind that stems from budget predictability.

Smart Parts Benefits

Smart Parts is the cost-per-flight-hour plan which provides cost protection against unexpected parts expenses.

More air time, less down time: Reduced downtime means more revenue generating up time and headache associated with budgeting for parts expenses.
Better predict and manage operating costs: Cost-per-flight-hour contract eliminates the guesswork and headache associated with budgeting for parts expenses.

Keep money in your pocket: Access to our Exchange Pool allows you to spend less upfront by utilizing on our extensive pool of inventory. Reduced overhead costs through warranty administration, planning and supplier management by Bombardier.
Have confidence with OEM support: Benefit from the strength, stability, and technical expertise of the company that built your aircraft.
Simplify your operation: We manage the entire repair cycle, allowing you to focus on your core business – flying.
One-stop shopping: Rely on Bombardier to support all of your maintenance needs in one place.

Get you Smart Parts program for commercial aircraft

Tel.: +1-416-373-7506.
@: smartservices.bca@aero.bombardier.com

Or contact the Material Services

Americas & Asia Pacific Toll free North America +1 844 CRC CRC0 (+1 844 272 2720) or direct +1 514 855 8500 Europe: +44 (0) 2890 468899 International: +1 514 855 8500 Fax: +1 416 373 5965 @: Cast_americas@aero.bombardier.com	Service Bulletin Kit Support Toll free North America +1 844 CRC CRC0 (+1 844 272 2720) or direct +1 514 855 8500 Europe: +44 (0) 2890 468899 International: +1 514 855 8500 Fax: +1 416 375 3060 @: sbkits@aero.bombardier.com
Europe, Middle East and Africa Europe: +44 (0) 2890 468899 International: +1 514 855 8500 Fax: +44 (0) 28 90 733839 @: ps_EMEA@aero.bombardier.com	Material Return Authorization Toll free North America +1 844 CRC CRC0 (+1 844 272 2720) or direct +1 514 855 8500 Europe: +44 (0) 2890 468899 International: +1 514 855 8500 @: mra.admin@aero.bombardier.com

Commercial Aircraft Spares

Fast, reliable and cost-effective delivery of aircraft parts, anywhere in the world, is essential to your fleet’s performance and long-term success. That’s why we continue to invest in a world-class parts network. Our mission is to keep you flying. Our vision is to be your first choice for parts support.

In Parts Logistics our Aircraft on Ground (AOG) team is operational 24/7, 365 days a year to meet your urgent spare parts requirements. This team specializes in AOG orders and will work with the other members of the Customer Response Center to get your aircraft back in the air as rapidly as possible.

In parallel, the Customer Account Services Team (CAST) provides tactical and strategic account management. Our teams are divided by geographic region and support the following activities:

Routine, Critical, C-Check and Initial Provisioning Orders
Price Quotations
Stock Availability Inquiries
Rental Transactions
Material Return Authorizations

To order spare parts or access additional Parts Logistics tools logon to the customer restricted area of this site or contact our order desk directly.

Inventory Forecasting Expertise

Our goal is to have the parts we commit to stock on the shelf when needed by the customer. Our team of Logistics Agents manage the supply chain from the vendor into our distribution network, so as to ensure timely inventory replenishment. Our Inventory Forecasters create a historical part forecast that which is enhanced by forward forecasting techniques to factor in upcoming technical changes, fleet growth and emerging trends. In addition to this we have introduced a new Inventory Management Forecasting (IMF) tool, which provides a decision support platform that will assist us in having the right parts at the right place at the right time to support our customers’ requirements.

Worldwide Distribution Network

Our distribution network is designed to deliver you requested parts anywhere in the world with minimum delay. To meet your spare parts needs we operate:

Strategically located distribution centers in Chicago and Frankfurt
Depots in Sydney, Beijing and Tokyo
Production Facilities in Toronto and Montreal