Contacts

Customer Response Centre

The CRC can be reached 24/7/365 by calling:

Toll free North America +1 844 CRC CRC0 (+1 844 272 2720)
Direct +1 514 855 8500.
Europe: +44 (0) 2890 468899
International: +1 514 855 8500

The CRC is available to assist with all of the following:

Technical support
AOG coordination
Parts Services / Customer Account Services / Smart Services
Parts ordering, credits, component repair and overhaul
Material Return Authorizations / Customer Owned Repairs
Technical publications ordering, subscriptions and online access
Access to the full complement of Customer Response Team offerings, including the structural repair Mobile Repair Team (MRT) for on-site AOG support

C Series Customers
Toll free North America +1 844 CRC CRC0
(+1 844 272 2720)
or direct +1 514 855 8500
Europe: +44 (0) 2890 468899
International: +1 514 855 8500
Fax: +1 514 956 2888
@: crc_cseries@aero.bombardier.com

Q Series Customers
Toll free North America +1 844 CRC CRC0
(+1 844 272 2720)
or direct +1 514 855 8500
Europe: +44 (0) 2890 468899
International: +1 514 855 8500
Fax: +1 416 375 4539
@: thd.qseries@aero.bombardier.com

CRJ Series Customers
Toll free North America +1 844 CRC CRC0
(+1 844 272 2720)
or direct +1 514 855 8500
Europe: +44 (0) 2890 468899
International: +1 514 855 8500
Fax: +1 514 855 8501
@: thd.crj@aero.bombardier.com

AOG Spares Ordering
Toll free North America +1 844 CRC CRC0
(+1 844 272 2720)
or direct +1 514 855 8500
Europe: +44 (0) 2890 468899
International: +1 514 855 8500
Fax: 1 416 375 3385
@: aog@aero.bombardier.com

In-Service Supplier Management

Issue Centre
@: sm@aero.bombardier.com

Material Services

Americas & Asia Pacific
Toll free North America +1 844 CRC CRC0
(+1 844 272 2720)
or direct +1 514 855 8500
Europe: +44 (0) 2890 468899
International: +1 514 855 8500
Fax: +1 416 373 5965
@: Cast_americas@aero.bombardier.com

Europe, Middle East and Africa
Europe: +44 (0) 2890 468899
International: +1 514 855 8500
Fax: +44 (0) 28 90 733839
@: ps_EMEA@aero.bombardier.com

Service Bulletin Kit Support
Toll free North America +1 844 CRC CRC0
(+1 844 272 2720)
or direct +1 514 855 8500
Europe: +44 (0) 2890 468899
International: +1 514 855 8500
Fax: +1 416 375 3060
@: sbkits@aero.bombardier.com

Material Return Authorization
Toll free North America +1 844 CRC CRC0
(+1 844 272 2720) or direct +1 514 855 8500
Europe: +44 (0) 2890 468899
International: +1 514 855 8500
@: mra.admin@aero.bombardier.com

Global Express, Challenger and Learjet
Toll free: +1 866 538 1247
yul.parts.order@aero.bombardier.com

Amphibious, DH6, DH7
Toll free North America: +1 866 663 8444
info@vickingair.com

Mobile Repair Team (24/7)

Q Series Customers
Toll free North America +1 844 CRC CRC0
(+1 844 272 2720)
or direct +1 514 855 8500
Europe: +44 (0) 2890 468899
International: +1 514 855 8500
Fax: +1 416 375 4539
@: mrt@aero.bombardier.com

Technical Publications

Tel.: +1 800 795 6661
@: bombardiercustomerservice@gilmore.ca

Aircraft Training

Bombardier Direct Contacts
CRJ, Q and C Series Training Alan Wongkee Director, Safety, Flight Operations & Training Bombardier Commercial Aircraft Tel.: +1 450 476 7614 Cell.: +1 514 516 3944 @: alan.wongkee@aero.bombardier.com	CRJ and C Series Training Percy Contractor CRJ & C Series Training Account Manager Aircraft Training Customer Services Tel.: +1 416 373 5302 Fax: +1 416 373 5346 Cell.: +1 416 648 3397 @: percy.contractor@aero.bombardier.com
Q Series Training Korine Markle Training Account Manager Aircraft Training Customer Services Tel.: +1 416 375 3330 Cell.: +1 647 921 1843 @: korine.markle@aero.bombardier.com
Authorized Training Provider (ATP) Contacts
C Series Flight Training Civil Aviation Training Bombardier’s ATP (Authorized Training Provider) is Flight Training Alliance Erin van Londen Account Leader Flight Training Alliance GmbH St. John's Court, Santry, Dublin 9, Ireland Tel.: +353 1 816 1752 Fax: +353 1 816 1711 @: erin.van.londen@flightta.com	C Series Technical Training Bombardier’s ATP (Authorized Training Provider) is Lufthansa Technical Training Lubos Hamral Senior Sales Executive Lufthansa Technical Training GmbH, Department FRA US/M Unterschweinstiege 12, D - 60549 Frankfurt Tel.: +49 (0)69 696 3248 Fax: +49 (0)69 696 93557 Cell.: +49 (0)172 422 6365 @: Lubos.Hamral@ltt.dlh.de www.ltt.aero
CRJ Series Flight Training Civil Aviation Training Bombardier’s ATP (Authorized Training Provider) is CAE Jesús Martín-Sánchez Customer Services Dept. Polígono Industrial La Muñoza. Camino de la Muñoza, Edificio 2 (Simuladores) 28042 Madrid (Spain) Tel.: +34 917481160 Fax: +34 917481412 @: jesus.martinsanchez@cae.com	CRJ Series Technical Training Bombardier’s ATTP (Authorized Technical Training Provider) is FPI. Mike Giard Director, Global Sales and Marketing & Bombardier ATTP Liaison FlightPath International Tel.: +1 705 440 0083 Office: +1 705 434 0058 Fax: +1 705 434 0063 @: mike@flightpathinternational.com www.flightpathinternational.com
Q Series Flight & Technical Training Bombardier’s ATP (Authorized Training Provider) is FlightSafety International Gail Greenwood Sales Manager, Toronto Learning Centre 96 Garratt Blvd Toronto, ON, M3K 2A5 Tel.: +1 416 638 9313 Toll free: +1 877 359 3274 Fax: +1 416 638 3348 @: Gail.Greenwood@FlightSafety.com

Warranty Administration

All warranty submissions will be processed through the ‘Online Warranty Claims’ service offered on www.iflybombardier.com

iflybombardier.com Portal Administration Team

Website Access

We are pleased to offer a support line for owners and operators requiring immediate password reset to our web portals (CIC, iflybombardier and Aircraft Training). This line operates 24/7/365.

North America: 1 855 583 4778
International: +1 514 855 8328
@: iflybombardier@aero.bombardier.com