Frequently Asked Questions


If you would like to submit a question to our FAQ, please send it to: iflybombardier@aero.bombardier.com


Access to the iflybombardier.com Customer Service Portal
Account Administration
Software Requirements
Technical Publications
Technical Requirements


Access to iflybombardier.com Customer Service Portal

How do I apply for an iflybombardier.com account?

You must complete an online application form, found by clicking on the 'Sign Up!' button to the upper right section of the home page. Applications are generally reviewed within 2-3 business days. You will be notified via email of your account status.

How do I apply for a Bombardier Online Spares System (BOSS) account?

You must complete the iflybombardier.com online application form (see instructions above). Select 'BOSS' on the list of applications. Once received, your application will be forwarded to the appropriate business group for review. Applications are generally reviewed within 2-3 business days. You will be notified via email of your account status.

How do I apply for access to Maintenance Engineering Data?

You must complete the iflybombardier.com online application form (see instructions above). Select FRACAS, AEWG, or Maintnance Program & Planning options in the list provided on the application form. Once received, your application will be forwarded to the appropriate business group for review. Applications are generally reviewed within 2-3 business days. You will be notified via email of your account status.

Common Log-on Error Messages

Invalid Username or Password Error #100

The username and password for the iflybombardier.com Customer Portal are case sensitive. Please check your username and password and try again.

Your Account has been disabled Error #24

For security reasons, your account will become disabled for 15 minutes after a number of unsuccessful attempts to logon. Please check your username and password and after 15 minutes try again.

Your Account has been de-activated Error #7

For security reasons, successive unsuccessful attempts to logon will deactivate your account. Please contact iflybombardier.com Account Admin to reactivate your accoun.


Account Administration

How do I change my Password?

Once you have logged on to the iflybombardier.com Customer site, click on 'My Profile' (upper right hand side of screen). This section allows you to change your password information. Click on 'Password Management' and follow the instructions. If you have questions or experience difficulty, please email us at: iflybombardier@aero.bombardier.com

How do I update my account information?

Please use the 'Update My Account' option in the customer site to update your profile with your current phone number and email address.


Obtain a username and password for iflybombardier.com?

You must complete a iflybombardier.com online application form (see instructions above). Applications are generally reviewed within 2-3 business days. You will be notified via email of your account status.

What does it mean that I can use my login for different sites?

If you have access to another Bombardier restricted site such as the Q Series Online Drawings, eRoom, or Business Aircraft Customer Services (CIC) website, then you can use your iflybombardier.com login for both. However, iflybombardier.com access does not automatically give you access to these other sites. You must apply for access to these services separately (subscription fees may apply).

Can I use my iflybombardier.com login on other Bombardier Aerospace sites I apply to?

Yes, however when you apply for access to these sites, you must provide your Bombardier ID-number. This will be your username for all Bombardier Aerospace online services.

I am going on a business trip, can I still access the site?

Yes, iflybombardier.com is accessible from any internet connection so long as you have your username and password with you.


Software Requirements

What are the Software Requirements for Optimal Viewing of the Site?

Internet Explorer 6.0 or above
Our site works best if viewing with Internet Explorer 6 or above. Click here to get Microsoft Internet Explorer.

Adobe Acrobat Reader
Most of our documents are in pdf format. Click here to get the latest version of Adobe Acrobat Reader.

Other
Other software requirements you may encounter:
Microsoft Access database application for viewing Action Register documents in the THD Database
Macromedia Flash for viewing the corporate site
Media Player for viewing videos on the corporate site
WinZip for downloading large files

Why does your site require cookies?

Cookies help us to determine what part of the site is most useful to the customer. It does not give us any detailed information on the user, only which areas of the site are visited most often. It is also a time saver, it downloads part of the information on the site, such as graphics, which allow the site to load faster.

I could view this page before, now I am getting an error message, what do I do?

You could be accessing old data that has been stored in your temporary internet files. Since our site uses cookies, it is best to set your browser to check for new pages every time you open your browser.


Technical Publications

Order Technical Publications?

Bombardier Commercial Aircraft Technical Publications may be ordered by contacting our Customer Service Representatives by telephone 613 271 3292, or by e-mail at: bombardiercustomerservice@gilmore.ca
Orders may also be placed by printing and faxing a completed order form from this web site.

What are the Pricing Details for Technical Publications?

All prices are quoted in U.S. dollars. Revision service is available at 20% of the manual price of the publication. Revision service is billed annually.

In the case of Translation, which is considered the Official Version?

If all or part of the Manual Status is translated, the official version is the English language version produced by Bombardier Aerospace Commercial Aircraft.

Troubleshooting

I am using AOL and I don't see the menus properly
Load the Internet Explorer browser for surfing our site after connecting to the Internet through your AOL account.

l can download everything on the site but I can't get to the Service Bulletins
Incompatibility with Microsoft Internet Explorer, download the latest version.

Error Messages When I Log In

The problem may be with your browser setup or your firewall. iflybombardier.com works best on a Windows 2000 platform with Internet Explorer 5.5.


Tip Sheet

Tips

• Clear your Temporary Internet Files, close your browser and open it again.
• Clear your Temporary Internet Files and log back onto the site through: http://www.iflybombardier.com

• Are you using a custom browser like AOL? - We recommend IE 6. or call AOL Technical Support.
• Are your security settings set to high? - Change your settings to medium.
• Do you work for a large corporation and access the Internet through a secure firewall? - Call your company's support desk to see if the iflybombardier.com is accessible from within your company.

Last but not least...

• Try the site from home to find out if the problem is your computer setup at work. If it works from home and not from work, call your company help desk to set up your computer for error free browsing of the iflybombardier.com .

• After going through this list, if you still have problems logging onto iflybombardier.com, we suggest you call your own support personnel. If you do not have any, you can check with your Internet service provider.

If you identify an incompatability issue with your browser or operating system, please send us a memo so that we may include compatability with this platform in our next release.
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