Online Services


The Commercial Aircraft Customer Services – Customer Portal (www.iflybombardier.com) is designed to provide you with easy access to the ever growing list of products and services to support your fleet. Apply for an account and receive full access to:


The new iflybombardier.com also offers new and enhanced e-services such as:

Aircraft Diagnostics Solutions (ADS) Plus powered by CaseBank
ADS Plus with graphical navigation offers a web-based knowledge bank of fault isolation case histories that can be utilized by operator maintenance personal to greatly assist in expediting return to service events and reducing No Fault Founds (NFF). Aircraft Diagnostics Solutions powered by CaseBank contains many features not previously available including the PDA functionality and the ability to collaboratively work with our Technical Help Desk (THD) during troubleshooting. It also creates the opportunity, through work-flow Integration, to seamlessly populate many of the current Maintenance and Engineering systems in the background.

Airline Performance Analytics (APA)
The APA tool provides comprehensive dispatch reliability data online and gives you the ability to query data at a much more detailed level than previously available. To that point, APA lets you compare your fleet’s dispatch reliability with the entire Bombardier fleet and drill down on top reliability drivers to help improve fleet performance and initiate corrective actions.

Digital Data Navigator
Tracking your maintenance procedures and tasks has become a lot easier thanks to the new Digital Data Navigator. Navigator provides the ability to merge customer documentation with Bombardier manuals. This is an ideal tool for digitally inserting Supplemental Type Certificates (STC), Standard Operating Procedures (SOP), and Amendments into the appropriate points in the manuals. As well, the tool automatically inserts Temporary Revisions (TR) into the manuals - including those downloaded from iflybombardier.com, making managing fixes easier than ever.

On-line Technical Requests (OTR)
On-line Technical Requests is a service allowing operators to directly submit requests for items such as repairs and troubleshooting support as well as any other technical queries currently submitted to the Customer Response Center (CRC). It allows for self management of all technical queries through real-time access to view the status and progress for all of your company's request(s) as well as add additional live feedback.